Privacy Policy

Introduction

Snowdon Timber (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). By using our website www.snowdontimber.co.uk (the “Site”), you acknowledge and consent to the practices described in this policy.

1. Information Collected

We collect and process personal data in the following ways:

Personal Identification Information: When you make a purchase or register on our Site, we collect personal details, including but not limited to your name, billing and shipping address, email address, phone number, and payment information.

Order Information: This includes details about the products you have purchased, delivery preferences, and payment methods.
Usage Data: We may collect information about your usage of our website, such as IP addresses, browser type, device details, and browsing history, which helps us improve your experience on the Site.

2. Legal Basis for Processing Your Personal Data

We process your personal data based on the following legal grounds under the UK GDPR:

Contractual Necessity: We process personal data to fulfil a contract with you (e.g., to process and ship your orders, manage payments).

Legitimate Interests: We may process personal data based on our legitimate interests, such as improving our website’s functionality, preventing fraud, and understanding customer preferences.
Consent: If you choose to receive marketing communications, we will process your data based on your explicit consent. You have the right to withdraw your consent at any time.

3. How We Use Your Personal Data

We use the personal data we collect for the following purposes:

Order Fulfilment: To process and fulfil orders, including payment processing, shipping, and handling.
Customer Service: To provide support and respond to inquiries regarding your orders or account.
Repeat Customer Identification: To recognize repeat customers and offer a more tailored experience for future visits.
Marketing Communications (With Consent): We may send promotional offers, product updates, or other communications related to Snowdon Timber if you have consented to receive them.

4. Sharing Your Personal Data

We will not sell, rent, or trade your personal data. However, we may disclose your personal data to the following third parties to facilitate the delivery of services:

- Service Providers: Third-party vendors, such as payment processors and delivery services, who assist us in the operation of our business and the fulfilment of your orders.
- Legal Obligations: We may be required to disclose your personal data to comply with legal obligations, such as responding to a court order or regulatory request.

5. Data Retention

We retain your personal data for no longer than necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Personal data related to completed transactions will be retained in accordance with statutory retention periods.

6. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your experience, analyse trends, and gather demographic information. You can control cookie settings through your browser, though some parts of the Site may not function properly if cookies are disabled.

7. Security of Personal Data

We take appropriate technical and organizational measures to protect your personal data from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. These measures include encryption and secure servers to safeguard sensitive information.

8. Your Data Protection Rights

Under UK data protection law, you have the following rights in relation to your personal data:

Right of Access: You have the right to request a copy of the personal data we hold about you.
Right to Rectification: You can request correction of any inaccurate or incomplete personal data.
Right to Erasure: You may request the deletion of your personal data, subject to certain exemptions.
Right to Restrict Processing: You may request that we restrict the processing of your data in certain circumstances.
Right to Data Portability: You can request that we provide your personal data in a structured, commonly used, and machine-readable format.
Right to Object: You have the right to object to the processing of your personal data in certain situations, including for direct marketing purposes.

To exercise any of these rights, please contact us using the details provided in the Contact Information section below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable laws, or technological developments. We will notify you of significant changes by posting the updated policy on this page with a new effective date. Please review this Privacy Policy periodically to stay informed about how we protect your personal data.

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the processing of your personal data, please contact us at:

Snowdon Timber
Unit 3a, Llandygai Industrial Estate, LL57 4YH
[email protected]
01268 305530

If you believe we have violated your data protection rights, please lodge a complaint with the Information Commissioner’s Office (ICO). This policy aligns with UK GDPR and the Data Protection Act 2018.