Frequently asked questions

We aim to dispatch all orders the next working day using a 24-hour delivery service to ensure fast and efficient shipping. Orders placed on Fridays will be dispatched the following Monday, as we do not dispatch over weekends.

All deliveries are handled by our third-party courier, DX. While we work closely with them to ensure reliable service, delays can occasionally occur due to factors beyond our control.

Please do not schedule any building work, book tradespeople, or begin your project until you have received and inspected your full order. We cannot be held responsible for any additional costs incurred due to delivery delays.

We do not offer compensation if you have taken time off work to receive your delivery and it has not arrived. For more information, please refer to the courier’s Terms & Conditions on the DX Delivery website.

If you would like your order to be left in a safe place, please contact our office prior to dispatch or contact DX directly to make alternative arrangements.

We appreciate your understanding and cooperation in ensuring a smooth delivery experience.